Managing Director (President & CEO)

Milwaukee, WI, USA Req #613

 Thursday, December 19, 2024

Job Title:                           Managing Director (President & CEO)

Department:                      Executive

FLSA Status:                     Exempt, Non-Represented

Reports to:                        Director of MCDOT, MTS Board, MC Board of Supervisors, CEX

Annual Salary Range:      $ 142,400 - $ 213,600

The Milwaukee County Transit System (MCTS) is seeking a Managing Director to continue the transit system’s work towards enhancing the quality of life in Milwaukee County through great public service. MCTS connects our community with essential transit services in an endeavor to achieve racial equity and become the healthiest County in Wisconsin.

Managing Director candidates will have detailed knowledge of principles, policies, and practices of operating a large urban transit system, along with a deep understanding of mass transit strategies and the role of operations-related performance metrics. The successful candidate will have an ability to communicate complex concepts about objectives and achievements for multiple audiences: employees, labor unions, transit passengers, elected officials, and other stakeholders. The ability to understand and influence political operatives in the furtherance of transit needs is also a must.

The Managing Director will use their experience of leading teams through problem solving processes to analyze issues at MCTS. In addition, experience evaluating talent, holding staff accountable for performance, and evaluating whether the right person is in the right seat will contribute to organizational success. Finally, a demonstratable commitment to racial equity with respect to employees, and engagement with community members will be a key to success for the individual candidate and MCTS. 

 

JOB SUMMARY:

Provides overall strategic leadership for the organization to establish long-range goals, strategies, plans and policies. Cultivates a culture of customer service, regulatory compliance, safety, performance management, and fiscal responsibility.

 

ORGANIZATIONAL STRUCTURE:

The Managing Director leads the Executive Team and directly oversees the Chief Financial Officer (CFO), Chief Operations Officer (COO), Chief Administrative Officer (CAO), Chief Information Officer (CIO) and the Chief Human Resources Officer (CHRO). 

The Managing Director reports to the Milwaukee Transport Services (MTS) Board, the Director of Milwaukee County Department of Transportation (MCDOT) and the Milwaukee County Board of Supervisors.

 

ESSENTIAL FUNCTIONS:

1. Provides leadership and management to the MCTS organization.
2. Establishes expectations in line with mission and vision and fosters a bias towards action.
3. Meets with managing personnel, Deputy Director, Chief Officers, and Department Heads.
4. Ensures expenses keep in line within budgets.
5. Provides reports to the Milwaukee County Board of Supervisors, including but not limited to the Committee on Transportation and Transit, as well as the Committee on Finance.
6. Works with the Chief Financial Officer (CFO) to develop the annual operating and capital budgets.
7. Presents budgets to Board of Supervisors.
8. Monitors ongoing budget performance.
9. Manages relationships with external stakeholders, including the Milwaukee County Department of Transportation, County Executive’s Office and representatives of local, state and federal offices.
10. Performs other duties as required.

 

QUALIFICATIONS:

1. Graduate Professional Degree or Master’s Degree in Public Administration, Urban Planning, Business Administration, or related field required. Related experience may be considered in lieu of educational requirement.
2. Ten (10) years of progressively more responsible professional-level public transportation-related experience.
3. Seven (7) years supervisory experience required.
4. Contracts and negotiation experience preferred.
5. Experience in public transportation planning or similar government structure preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of transit industry trends and best practices.
2. Federal and state transit laws and regulations.
3. Local and regional transit issues.
4. Transit safety and security issues.
5. Knowledge of MCTS operations and policies.
6. Understanding of Milwaukee County government.
7. Knowledge of non-profit or quasi-governmental organizational structures.
8. Knowledge of financial management strategies, key performance indicators, and operations-related performance metrics.
9. Knowledge of best practices in management and governance.
10. Knowledge of public policy and board relations principles.
11. Knowledge of external environment, community and the role of mass transit.
12. Knowledge of multi-faceted business operations.
13. Knowledge of essential human resources management and best practices including team building and optimizing staff performance.
14. Knowledge of labor relations principles and applicable labor agreements at MCTS.
15. Skilled in computer operations, spreadsheets, word processing, presentation and related software.
16. Ability to manage conflict and balance competing interests from multiple internal and external stakeholders.
17. Ability to communicate effectively, both verbally and in writing.
18. Ability to determine overall company goals.
19. Ability to develop and maintain effective and appropriate working relationships.
20. Ability to set organizational strategy.
21. Ability to manage others.
22. Ability to present to others.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant conditions or hazards. Work may sometimes be conducted in the community, at a construction site or in a vehicle.
2. Physical requirements are those described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

 

DISCLAIMER STATEMENT:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/View/4060

Director of Information Technology

Milwaukee, WI, USA Req #611

 Wednesday, December 18, 2024

Job Title:                             Director of Information Technology

Department:                        Information Technology

FLSA Status:                       Exempt, Non-Represented

Reports to:                          Chief Information Officer / Chief Information security Officer

Annual Salary Range:        $ 102,300 - $ 127,900

JOB SUMMARY:

In coordination with CIO / CISO: plans, directs, and coordinates the operations of technology hardware, software, and security in support of overall strategic and operational business objectives. Manages disaster planning, budgeting, IT staffing, and support and maintenance of existing applications and development of new technical solutions.

 

ESSENTIAL FUNCTIONS:

1. Provides organizational input into the technology aspects of shared projects.
2. Authorizes technology purchases, payments and maintenance for the company.
3. Oversees infrastructure and development efforts to assure IT is meeting strategic and operational objectives of the company.
4. Tracks multiple high-value IT projects.
5. Prepares annual Information Technology budget, tracks expenditures, and allocates funds.
6. Manages workforce and directs department workflow.
7. Analyzes cost, value and risk of technology to select suitable technology for the company.
8. Oversees Disaster planning.
9. Monitors changes in technology keeping the company up to date.
10. Participates in organizational strategic planning and assists CIO / CISO in developing Information Technology strategic plan.
11. Monitors and evaluates IT projects.
12. Performs other duties as required.

 

QUALIFICATIONS:

1. Bachelor's Degree in Business Administration, Information Technology, or related field required.
2. Four  (4) years related experience in budgeting, strategic planning, disaster planning, conflict resolution, large scale implementations and resource allocation planning required.
3. Supervisory and management experience required.
4. Experience supervising under a collective bargaining agreement preferred.
5. Experience in public transportation or similar government structure preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of information technology administration best practices and trends.
2. Knowledge of MCTS operations.
3. Skilled in computer operations and spreadsheet, word processing, database, and related software.
4. Ability to manage conflict and balance competing interests from multiple stakeholders.
5. Ability to develop and execute company strategies to attain outcomes for set goals.
6. Ability to manage others.
7. Ability to develop and maintain effective and appropriate working relationships.
8. Ability to communicate effectively, both verbally and in writing.
9. Ability to work independently.
10. Ability to analyze data to determine current and future needs.
11. Ability to determine cost, benefit and risk of new technology.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office or similar indoor environment relatively free from unpleasant environmental conditions or hazards.
2. Physical requirements are those described as sedentary work, which includes exerting ten (10) pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, push, pull or otherwise move objects, including the human body.

 

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/View/4052

Chief Customer Experience Officer

Milwaukee, WI, USA Req #608

 Thursday, December 12, 2024

Department:                         Executive

FLSA Status:                        Exempt, Non-Represented

Reports to:                           Managing Director

Annual Salary Range:         $129,400 - $161,800

JOB SUMMARY:

 

The Milwaukee County Transit System (MCTS) is seeking a Chief Customer Experience Officer (CXO) with the skills and abilities to form strong partnerships and work collaboratively with the Executive Team by providing leadership, advocacy, and direction on new initiatives that enhance customer experience and satisfaction. 

 

The CXO is directly responsible for planning, developing, directing, measuring, analyzing and continuously improving all aspects of the agency’s customer experience (CX) strategy. The successful applicant to this leadership position is a strategic, results-driven thinker who will be responsible for working with cross-sectional teams to increase revenue through increasing ridership and strengthening the overall organizational culture of customer experience.

 

ORGANIZATIONAL STRUCTURE

 

This position directly oversees the Marketing and Service Development Departments and reports to the President/Managing Director of MCTS.

ESSENTIAL FUNCTIONS

 

1. Directs the development and implementation of customer experience initiatives through cross-collaborative relationships within MCTS and with external stakeholders including passengers, Boards of Directors, member agencies, elected officials and the public.
2. In partnership with the Chief Information Officer, leads digital transformation projects and ensures that the user experience across customer-facing websites, apps and other technologies are consistent, constructive and appealing to existing and potential customers. 
3. Owns the measurement and performance standards of CX metrics while crafting strategies that align to and drive key business outcomes and improvements to the company’s culture and brand.
4. Develops and implements plans to aid in the development of new products and services to increase rider acquisition, revenue and overall ridership.
5. Responsible for formulating budgets for the Marketing and Service Development Departments and overseeing expenditures.
6. Presents and participates in various cross-functional discussions with the Executive Leadership Team and internal stakeholders while maintaining strategic business partnerships with government agencies, professional associations, member agencies, industry leaders, business partners and all external stakeholders to elevate broader awareness, inclusion and milestones of CX initiatives, program and results.
7. In collaboration with the Chief Human Resources Officer, develops and delivers CX programs and plans impacting employee experience, e.g., hiring, incorporating CX initiatives into existing or future training programs.
8. Remains knowledgeable of key industry trends, regulations, processes and internal resources, ensuring initiatives align with strategic goals.

 

QUALIFICATIONS

 

1. Bachelor’s degree in business administration, public administration or related field required. Master’s degree preferred. Related work experience may be considered in lieu of the educational requirement.
2. Nine (9) years of experience required in a related management role.
3. Experience in public transportation or similar government structure preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

1. Knowledge of MCTS areas and departments.

1. Knowledge of local, state, and federal government funding programs as they relate to public transit.
2. Knowledge of organizational and management practices relating to risk management, procurement, policy development, budgeting, contract compliance, information technology and staff development.
3. Knowledge of financial principles.
4. Skilled in computer operations and spreadsheet, word processing, and presentation software.
5. Ability to manage conflict and balance competing interests from multiple stakeholders.
6. Ability to develop and execute company strategies to attain outcomes for set goals.
7. Ability to develop and maintain effective and appropriate working relationships.
8. Ability to communicate effectively, both verbally and in writing.
9. Ability to work independently.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

 

1. Work is frequently conducted in an office or similar indoor environment or community or outdoor environment with occasional exposure to moving mechanical parts or fumes and airborne particles.
2. Physical requirements are those described as sedentary work exerting 10 pounds of force occasionally or a negligible amount of force frequently.

 

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

https://globalus242.dayforcehcm.com/CandidatePortal/en-US/mcts/Posting/View/4036

MOBILITY MANAGER

Aging and Disability Services

The Mobility Manager is responsible for coordinating and enhancing transportation services for seniors, individuals with disabilities, and other vulnerable populations. This position plays a key role in addressing gaps in public awareness, education, and accessibility of transportation options, while ensuring that transportation services meet the needs of the community.

The Mobility Manager will work to reduce transportation barriers, develop education resources, and coordinate with local agencies to create a more inclusive and effective transportation system for Kenosha County residents. In addition, the Mobility Manager will monitor, report, and prepare funding applications for the Division of Aging and Disability Services’ transportation-related initiatives, including Wisconsin statute section 85.21 elderly and disabled transportation program, Mobility Management, paratransit service, and rural public transit initiatives. The position is respectively supervised by the Manager of Aging and Disability Services. This is a grant-funded position and is contingent on continued grant funding.

Kenosha County is committed to Equity, Diversity and Inclusion and is an Equal Opportunity Employer.

2024 Hiring Range:  $29.01 - $32.97 per hour

Position Summary and Job Duties

• Research, identify, and apply for local, state, and federal grants or other funding opportunities to expand and improve transportation services
• Analyze local trends, data, and service gaps as it relates to public and specialized transportation in Kenosha County to enhance coordination and reduce service duplication
• Facilitate collaboration among public and private transit providers, community organizations, and businesses
• Monitor and evaluate the delivery of public and specialized transportation services and provide oversight for third-party contractual procurements (RFPs)
• Provide support to individuals navigating transportation options, addressing their concerns, questions, and requests
• Provide education, marketing, and outreach to the community to raise awareness of available transportation options
• Intervention and troubleshooting at administrative and public relations levels for the transit projects as needed
• Prepare program and fiscal reports for transit projects
• Perform other duties as required or assigned

Success Factors

• General working knowledge of public sector organizations and processes
• Knowledge of local transportation systems, resources, and available services
• Excellent project management skills
• Excellent writing skills
• Excellent interpersonal and communication skills
• Strong organization skills and attention to detail
• Ability to conduct research of public transportation policy and practice, analyze information, and prepare summaries and reports
• Ability to work and communicate effectively with state and local officials, community groups, and local leaders
• Ability to promote inclusivity and effectively engage with a diverse workforce and consumer base
• Ability to work respectfully in a diverse and inclusive environment

Job Requirements, Education, Training and Experience

Required Education and Experience

• Bachelor’s Degree in social work, public administration, transportation, or a related field
• Three years of professional work experience in mobility management or transportation, or experience working with seniors and individuals with disabilities

Preferred Education and Experience

• Master’s Degree in social work, public administration, transportation, or a related field
• Or any combination of education, training, and experience which provides the required knowledge, skills, and abilities

Other Job Requirements

• Valid driver’s license and acceptable driving record
• Access to a personal vehicle for use in the performance of the job
• Certification as a Mobility Manager, or the ability to obtain

Benefits

• Health, dental and vision insurance effective first of the month following 30 days of employment with the ability to reduce premium contribution through participation in a wellness program
• Flexible Spending Accounts
• Employee Assistance Program
• Paid Time Off
• Twelve Paid Holidays
• Retirement Plan:  Participation in the Wisconsin Retirement System which includes county-paid life insurance
• Tuition Reimbursement

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position involves little to no physical demands, such as exerting up to 10 pounds of force seldom

Selection Process

• Application Review - Qualifying
• Oral Interview - Qualifying
• Background Check - Qualifying
• Drug Screen - Qualifying

If you require accommodations at any point in the selection process because of a disability, please notify Human Resources in advance for arrangements.

To learn more about Kenosha County Aging and Disability Services, please visit:  https://www.kenoshacounty.org/155/Aging-Disability-Resource-Center

Applications must be submitted no later than Friday, January 3, 2025.

Kenosha County is a Wisconsin Retirement System participating employer.  Your participation is required, which includes an employee contribution.

The pay grade for this position is NE11 (Min. $29.01 – Max. $36.93 per hour).

This position is located in Kenosha County, a growing community along the shores of Lake Michigan and less than an hour away from Milwaukee and Chicago.  To see why Kenosha County is a great place to live, work, and play, visit:  https://www.visitkenosha.com/

Thank you for your interest in employment with Kenosha County!

Kenosha County is an affirmative action, equal opportunity employer.

Salary29.01 - 32.97 Hour

Type

Full-time

Industry

Government & Public Administration

https://jobs.lifebalancedkenosha.com/job/qtkhf5/mobility-manager/kenosha/wi

Department/Division:            Maintenance - Garage

Shift:                                     2nd Shift: 10:00 AM to 8:30 PM - Wednesday thru Saturday

Location:                               Fond Du Lac Garage

FLSA Status:                         Exempt - Non-Represented

Salary Range:                       $72,700 - $90,900 

 

Build a strong, sustainable future with a Company that puts YOU in the driver’s seat of your career! The Milwaukee County Transit System offers rewarding jobs, providing essential transit services throughout our community. We take pride in having a diverse workforce that’s committed to maintaining respect, integrity, excellence, equity, collaboration and innovation.

MCTS Employees receive:

• Paid CDL Training
• Weekly Pay
• Shift Premiums
• Service Increases
• $3,500 Employee Signing Bonus
• $3,500 Employee Referral Bonuses (No Limit)
• Every other weekend off
• Uniforms Provided
• Annual Tool Allowance
• Cost of Living Adjustments (C.O.L.A.)*
• Paid Vacation, Holidays, Personal Days, Sick, Funeral leave and Jury Duty
• Medical, Dental and Prescription Drug Insurance
• Defined Pension Plan (Funded 70% by The Milwaukee County Transit System and 30% by employees)**
• 457 Deferred Compensation Savings Plan
• Health and Wellness Incentives
• Flexible Spending Account (FSA)
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Eyewear and Gym Membership Reimbursement
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF)
• Career Advancement Opportunities
• Free bus rides for all MCTS active employees and retirees!

JOB SUMMARY:

 

Supervises day-to-day garage operations at assigned location to ensure efficient and timely maintenance, repair, nightly parking and pull out of all buses.

 

ESSENTIAL FUNCTIONS:

 

1. Provides effective garage supervision while maintaining a high level of garage production; Monitors timeliness and completion of all garage functions.
2. Ensures the completion and accuracy of all maintenance records and documents, including daily reports, timecards, and accident reports etc.
3. Provides training, advice, direction and guidance to all maintenance staff with emphasis on new hires.
4. Performs inspections to ensure all buses are clean, safe, reliable and ready for their morning routes.
5. Enforces company policies and procedures and issue disciplines as needed.
6. Ensures building and grounds are clean, tidy and all vital functions and equipment are working properly.
7. Creates work orders as needed for building repairs.
8. Investigates accidents and enters reporting data.
9. Performs other duties as required.

 

QUALIFICATIONS:

 

1. Associate's Degree in Automotive Maintenance, Business Administration, or related field required. Experience may be considered in lieu of education requirement.
2. Five (5) years’ experience as a bus mechanic required.
3. Diagnostic software experience required.
4. Valid Class D Wisconsin Driver’s License (non-probationary) required.
5. Valid Class B Commercial Driver’s License or CDL permit with Passenger Endorsement and no Air Brake Restriction.
6. One (1) year supervisory experience required.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

 

1. Knowledge of diesel engines, systems and heavy-duty vehicles and equipment.
2. Knowledge of DOT (Department of Transportation and FTA (Federal Transit Administration.
3. Knowledge of company policies and procedures.
4. Knowledge of union contract and policies.
5. Knowledge of building construction and electrical fixtures.
6. Knowledge of diesel engines and other heavy, duty components.
7. Knowledge of union contracts.
8. Skilled in computer operations and spreadsheet, word processing, presentation and related software.
9. Ability to manage conflict and balance competing interests from multiple stakeholders.
10. Ability to supervise/lead others.
11. Ability to develop and maintain effective and appropriate working relationships.
12. Ability to communicate effectively, both verbally and in writing.
13. Ability to work independently.
14. Ability to pass pre-employment skill assessment tests.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

 

1. Work is frequently conducted in an office, shop, construction or warehouse site environment with frequent exposure to hostile or irate individuals, moving mechanical parts, fumes or airborne particles, toxic chemicals or substances, and loud noises.
2. Physical requirements are those described as light work exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects.

DISCLAIMER STATEMENT:

 

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

Apply here.

Department/Division:           Risk Management

Location:                              Administration

FLSA Status:                        Exempt - Non-Represented

Salary Range:                      $77,600 – 97,033

JOB SUMMARY:

Manage worker’s compensation, return-to-work and general liability claim programs for MCTS.  Serve as liaison between MCTS and third-party administrators to ensure accurate, timely and effective resolution of claims.  Evaluates and makes recommendations on insurance coverage and workplace safety programs.

 

ESSENTIAL FUNCTIONS:

1. Reviews and investigates all employee injuries, incidents and accidents and works with supervisors and committees to determine causal factors. Coordinate with Workers Compensation administrators of possible issues and lost time.
2. Coordinates all activities of the MCTS Transitional Duty Program (TDP) by developing policies, procedures and identification of transitional work assignments. Provides training, support, oversight and communication and conducts orientation for new employees entering Transitional Duty Program.
3. Manage direct reports in accordance with departmental and Company goals and policies.
4. Monitor, update, and facilitate continuous communication with injured employees, supervisor and transitional work site to ensure program success. 
5. Assists the Company and the broker with excess liability insurance program.  Assist with recommending coverages in relation to claim exposures and trends. Communicates with carriers on all claim matters as necessary.
6. Analyzes workers’ compensation and liability claim data supplied by TPA’s; Make recommendations for mitigating losses, prepare reports for MCTS Departments and Executives.   Routinely audits claims for best practices, contract terms and compliance with state statutes.
7. Assists and supports Safety Assurance Committee to ensure accuracy of risk-related metrics like accidents, incidents, injuries, and near-misses.  Ensures Agency Safety Plan accurately represents policies and practices and assists Director in Agency Safety Plan Implementation.
8. Perform other duties as assigned by the Director.

 

QUALIFICATIONS:

1. Associate's Degree in Automotive Maintenance, Business Administration, or Five (5) years of recent work experience in property, auto liability and worker’s compensation claims adjusting required.
2. Associate’s or Bachelor’s degree in risk management, Business Management or a closely related field from an accredited college or university preferred.
3. Three (3) years of supervisory experience is preferred.
4. Claims adjusting certification preferred.

NOTE: Equivalent combinations of education and professional work experience may also be considered.

1. Valid Wisconsin driver’s license at time of appointment and throughout employment

 

KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge and experience with Wisconsin public entity liability and workers compensation act and the principles and best practices of claim standards.
2. Knowledge of the methods and practices of loss trending, loss control, risk forecasting, risk transfer, risk financing, risk assessment, and analysis.
3. Must have an intermediate knowledge of all related computer and software applications such as word processing, spreadsheets, and Risk Management Information Systems (RMIS).
4. Able to read, analyze, and interpret safety rules, regulations, scientific or technical journals, government regulations, legal documents, and insurance policies.
5. Knowledge of workplace safety best practices, OSHA regs, internal work rules, analytical skills, report writing skills.
6. Ability to define problems, collect data, establish facts, draw conclusions and ability to maintain sensitive or confidential information partnered with strong critical thinking skills.
7. Good written, interpersonal & negotiation skills.  Be able to explain and gather information, answer queries, or assist internal and/or external stakeholders. Must have the ability to build trust with employee’s external partners with the ability to persuade others.
8. Must have a strong sense of discretion, urgency, and professionalism with ability to multitask while working independently.

 

PHYSICAL REQUIREMENTS AND ENVIRONMENTAL FACTORS:

1. Work is frequently conducted in an office or similar indoor environment. Work may sometimes be located outdoors, in a street location, at a construction site, in the community or in a vehicle.
2. Physical requirements are those described as sedentary work exerting 20 pounds of force occasionally or a negligible amount of force frequently.

 

DISCLAIMER STATEMENT:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

 

Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

Apply here.

Come join the Metro team! It is an exciting time at Metro as we implement bus rapid transit (BRT), articulated buses, and transition to an electric fleet.

The Transit Engineer 1 or 2 position includes a combination of project management and leadership responsibilities for short-term and long-term projects as well as day to day operational technical support.   This employee will monitor and direct activities of consultants, contractors, and manufacturers while managing activities of their own projects, planning and design functions. This employee will also provide real time data and reports as requested by Metro Transit Management. This position reports to the Transit Chief Maintenance Officer. 

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program. 
 
The successful candidate will be hired as a Transit Engineer 1 or 2 level based on qualifications, and the level will be determined at the time of hire. Starting salary for the Transit Engineer 1 is $79,433.64. Starting salary for the Transit Engineer 2 is $86,834.28. 

Progression to a Transit Engineer 2 is not automatic but is dependent upon the employee taking on additional duties and responsibilities, as well as the independent application of professional judgment.

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!

Examples of Duties and Responsibilities

Transit Engineer 1

Program Management

• Manage programs, including but not limited to, battery electric buses, charging systems, on-bus technology and safety systems for Metro Transit
• Research new technologies, evaluate impact and make recommendations. Analyze existing propulsion systems, evaluate impact and make recommendations.
• Research supporting needs for fleet technology, evaluate impact and make recommendations. Research Fleet Technology integration and recommendations. 
• Take part in preproduction meetings to verify that the vendors understand the specification and agrees to follow them.
• Create or help to create milestones for vendors to accomplish to ensure that projects stay on track. 
• Ensure that buses and systems are delivered as specified. Ensure that implementation processes are followed and adjusted to better support the mission.
• Stays current with Electric Vehicle market trends and maintenance needs. Helps develop activities and strategies, including approaches to changing out fleet.
• Lead the design, development, testing, and deployment of EV charging systems, including chargers, switchboards, and other related infrastructure. 

 
Electric Vehicle Network Management

• Work with vendors to ensure that Depot and On-route chargers work as designed. Work with the garages and transportation to ensure that Depot and On-route chargers are operated correctly
• Conduct failure analysis and recommend improvements. Compare energy cost by propulsion
• Collaborate with internal and external teams to execute testing, troubleshooting, commissioning, and operationalizing new Electric Vehicle equipment.
• Identify, troubleshoot, and resolve issues impacting the Electric charging network.
• Quickly, effectively, and candidly frame-up and escalate business risks/opportunities to senior leadership.
   

 Develop Reports

• Develop and maintain models to ensure vehicle range, energy consumption and emissions profiles meet the goals of Metro Transit
• Provide plain language descriptions of transit-specific language so strategic plans and ‘definitions of success’ like performance measures are easily understood by staff and public alike
• Draft reports and public messages for website to describe strategic planning efforts, high-level descriptions of progress
• Write monthly summaries that highlight best examples of progress for internal communication.

Perform related work as assigned.

Transit Engineer 2

• All the duties of Transit Engineer 1 with a higher degree of judgment, discretion, and initiative.
• Manage the interface with utilities, coordinating energy supply requirement, and ensure adherence to all regulatory standards.
• Oversee the development of electrical schematics, diagrams, and layouts related to charging infrastructure, promoting seamless integration with mechanical and software systems. 
• Prepare and review/modify contract scopes of work, review proposals, recommend contract execution and administer contracts.
• Provide quality assurance and quality control oversight for contracts.
• Develop technical specifications, testing programs, procedures, and standards for Metro Transit's advanced bus technology project activities. 

Perform related work as assigned.

Minimum Qualifications

• Bachelor's degree in mechanical, electrical or other related engineering field
• Three (3) years of experience with vehicle design or manufacturing, high-voltage electrical systems or charging systems, advanced vehicle technology systems, or related field
• One (1) year of which needs to include project management and computer experience related to the duties

OR

• Associate's degree in automotive technology, engineering technology or related field
• Five (5) years of experience with vehicle design or manufacturing, high-voltage electrical systems or charging systems, advanced vehicle technology systems, or related field
• One (1) year of which needs to include project management and computer experience related to the duties

OR 

• Seven (7) years of experience with vehicle design or manufacturing, high-voltage electrical systems or charging systems, advanced vehicle technology systems, or related field
• One (1) year of which needs to include project task management and computer experience related to the duties

Special Requirements

Possession of a valid drivers license

Work in this position is primarily performed in an office environment. However, the employee will be expected to physically access all areas of the Metro Transit facilities, board a variety of buses, and traverse construction sites.

Employees may be expected to work or attend meetings during the evening or on weekends as necessary and occasionally travel. This employee will work on-site. It is not a remote employment position. 

*Payroll title for this position is Transit Engineer 1 or 2

Apply here!

The City of Madison Metro Transit is looking for a Transit Maintenance Manager. This is a responsible administrative, supervisory and technical position that directs the personnel activities and functions of the Maintenance Unit (both directly and through supervisors.) Under the general supervision of the Chief Maintenance Officer and in coordination with other Maintenance Managers, the employee must exercise considerable judgment in providing for the planning, procurement, maintenance, servicing, and repair of transit vehicles and mechanical equipment, the buildings and grounds, facilities, and the transit system. Specific program management includes training, safety & security, collective bargaining agreement(s), performance and progressive discipline, diesel and all-electric vehicles, bus shelters, diagnostics and warranty, and new construction or renovation of facilities.

The Transit Maintenance Managers must also be change leaders in the organization, maintain multiple facilities, and manage staff assigned at multiple locations and in the field.

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program. 

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!

Examples of Duties and Responsibilities

• Foster a culture of civility, inclusivity, respect, and collaboration. Lead Maintenance Unit staff and floor meetings. 
• Review performance, monitor work levels, and develop skills of supervisory staff. Counsel employees. 
• Ensure consistent application of policies and contractual provisions by supervisors.
• Develop performance standards and conduct performance reviews of front line employees, assign work, train, and coordinate with other managers. 
• Administer hiring procedures. 
• Resolve grievances and address personnel concerns.
• Conduct misconduct hearings and determine disciplinary action, discipline employees. Participate/testify in arbitration hearings and/or trials as needed to represent City’s position. Determine interpretation of Labor Contract language for unit. Maintain and monitor DOT “Public Abstract Request System” (PARS).
• Manage organization wide administrative functions. Plan, evaluate, and coordinate new or renovated facilities and infrastructure projects. Participate in and/or coordinate the development and implementation of departmental policies (new or revised.)
• Access the overall impact of departmental policies and procedures to ensure their consistent application and implementation.  Coordinate the needs or requests of other units within the organization that impact the Maintenance Unit. Prepare and present maintenance related analyses and reports to Metro leadership. 
• Analyze procedures and processes using an equity perspective to remove barriers and increase inclusion related to racial equity and social justice.
• Monitor and coordinate on-going development of Unit safety and training programs through supervisory positions and staff in the maintenance, parts and building and grounds units including apprenticeship program development and the public transportation agency safety plan. 
• Monitor and coordinate the maintenance of vehicle records, parts records and building and grounds records and computerized information management system including transit asset management tracking. 
• Oversee vehicle warranty administration. Oversee parts procurements and staff in the Parts Department.  Monitor and review stocking levels and authorize purchases. Monitor trends in work quality, fleet readiness, trouble calls, spare ratios, held buses, energy efficiency, and hazards.
• Develop and implement departmental policies. Represent Maintenance Unit in Labor Contract Negotiations (prepare Maintenance Unit proposal.). Represent Maintenance Unit in Labor Management Team Meetings (Grievances). Review and update existing policies. Develop new policies as required. Monitor adherence to department policies.  Coordinate impact of department policies with other departments. Work with the Metro Department Equity Team to identify equity goals and implement strategies.
• Provide technical support functions. Provide technical expertise and trouble shooting in equipment diagnostics and repair. Prepare, revise, and update Technical Specifications for coaches. Negotiate procurement, oversee manufacture, and represent City in pre-production meetings.     
• Prepare equipment technical specifications. Coordinate technical vendor support. Review and evaluate new products and equipment technologies in the industry.
• Maintain knowledge of current products and problems associated with current products (changes, updates, recalls, etc.)  Develop program for all electric buses and support vehicles.
• Perform related work as assigned.

Minimum Qualifications

• Four (4) years of progressively responsible vehicle maintenance experience (or related heavy equipment), and administrative duties relating to vehicle maintenance. A degree or certificate in Diesel Maintenance, Business Administration, Public Administration, or a related field may be substituted for one year of experience.  At least two (2) years of experience must be as a supervisor with leadership responsibility. Transit experience preferred.

If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:

Four (4) years experience in applying the following:

• Mechanical, electrical, heating and air conditioning maintenance and repair principles, and practices applicable to vehicles or related heavy equipment.
• Related management principles and practices.
• Computer and ability to use computer programs, spreadsheets and data bases applicable to the duties of the position.

Two (2) years experience in applying the following:

• Principles and practices related to alternative fuel vehicles.
• Full range of supervisory principles and practices, change management and personnel management.

Familiarity with the following:

• Applicable facility and grounds maintenance principles and practices.
• Construction or project management principles and practices.
  

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For a complete list of the Knowledge, Skills, and Abilities, please see the class specification online.

Special Requirements

Possession of a valid Wisconsin Driver’s License.

Physical Requirements:

Work in this position is primarily performed in an office environment. However, the employee will be expected to physically access all areas of the Metro Transit facilities, including storage and equipment rooms on second floor maintenance areas only accessible by stairs. The employee should also have the physical ability to bend, stoop, and reach overhead in order to access areas on the buses. Employees will be expected to sit or stand for extended periods of time.

Employees may be expected to work or attend meetings during the evening or on weekends as necessary.

This employee will work on-site. It is not a remote employment position.

Apply here!

Would you like to help make Metro run? It is an exciting time at Metro Transit with the implementation of bus rapid transit (BRT), new fare technology, and transitioning to an electric fleet. Join the team as the Transit Assistant Schedule Planner.

This is responsible technical and administrative support work assisting the Transit Schedule Planner involving the collection, entry, summary, and analysis of transit data. This position has primary responsibility for scheduling and coordinating school year service for the Madison Metropolitan School District, as well as developing driver assignments for that service. This position includes significant clerical duties. The work is performed under the general direction of the Transit Schedule Planner. 

IMPORTANT: THERE ARE SHORT ANSWER QUESTIONS ON THIS POSTING. YOU MUST ANSWER THOSE QUESTIONS AS PART OF YOUR APPLICATION.

To view the questions, click on the supplemental question tab OR view the bottom section of the job bulletin.

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!

Examples of Duties and Responsibilities

Data Collection and Analysis

• Collect passenger counts and related data
• Edit ridership data in relevant databases
• Collect data such as arrival times, boardings, alightings, etc. 
• Interview drivers and passengers as needed and enter survey data by computer
• Collect field and office data relative to peak load, route performance detours, service requests, etc. Prepare related reports as necessary.
• Coordinate collection and analysis of data for scheduling and management requests. 
• Develop reporting systems. 

Scheduling Activities

• Develop and implement changes to school routes
• Assemble schedule into driver assignments
• Schedule "extra board" weekly pick in accordance with labor contract provisions
• Design, post and monitor the weekly pick information
• Recommend route detours and alternative routes and/or comment on proposed plans

Coordination Activities

• Incorporate driver and rider complaints/suggestions into decision-making
• Provide supervisors with information about changes and problems
• Participate on teams and attend meetings involving transit planning and operations

Additional Duties

• Provide assistance to Transit Schedule Planner in operating/maintaining computerized schedule and driver assignment programs
• Develop alternate routes, run times and calculate or determine actual mileage
• Coordinate driving and timing of new routes
• Assist with on-going and special scheduling projects/activities
• Collect and report operational data relative to safety, maintenance, finance, personnel and other aspects of transit operators
• Perform and/or assist with field surveys and planning studies
• Ride with operators to time routes
• Assist with or design and post and monitor general pick information
• Track and report charter bus exceptions

Perform other duties as assigned.

Minimum Qualifications

Two (2) years of experience in transportation, logistics, scheduling, employee scheduling, data, statistics or related experience; which includes computer experience related to the position (spreadsheet and/or scheduling software experience).

-OR-

A Bachelor's Degree in Civil Technology, Math, Statistics, Urban Planning, Applied Engineering, Logistics or related field can be substituted for the experience.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

Special Requirements

Ability to meet the travel requirements of the position.
 
Physical Requirements:
 
This employee will be expected to spend a majority of time in an office operating a computer and telephone. This employee will be required to travel to various locations in the City of Madison to attend meetings, to check bus routes, and to conduct passenger counts. 

This position is an on-site position, not a telework position.

There are certain times of year when vacation cannot be approved due to contractually related deadlines. 

Apply here!

Milwaukee, WI, USA Req #1400

Tuesday, December 26, 2023

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: January 9th, 2024 or upon receipt of 50 applicant submissions

Transportation Coordinator

Department of Health and Human Services

Position Description: The Transportation Coordinator will assist Milwaukee County residents, particularly residents with disabilities, veterans, and older adults, to access and navigate available public transportation options. This position will serve as the transportation resource expert within the Department of Health & Human Services including managing programs, budgets, contracts, and assets as well as documenting all transportation services. The Transportation Coordinator will maintain an online directory of transportation options, transportation policies, write grants, advocate for available, affordable, sustainable transportation options, and represent DHHS on local, state, and regional transportation advisory groups, as well as serving as the DHHS liaison with the Milwaukee County Department of Transportation.

Position Duties:

• Promote, enhance, and facilitate access to available, affordable, and accessible transportation services, as well as help residents with disabilities, older adults, veterans, and low-income residents navigate publicly funded transportation options within Milwaukee County. Develop new ways to remove transportation barriers to services, supports, healthcare, food, jobs, and recreation. Support the development of new transportation options and pursue funding including grant opportunities and the braiding of current funding resources to enhance the availability of transportation options, including travel between adjoining counties.
• Staff an interagency transportation advisory council in coordination with the Milwaukee County Department of Transportation, including representatives from transportation providers, county departments, and mobility managers in surrounding counties to coordinate area transportation services and insure optimum transportation opportunities for residents. Serve as a liaison on transportation issues for DHHS leadership with MCDOT, MCTS, DAS, and SEWRPC.
• Maintain an understanding of current laws, programs, policies, and procedures related to transportation including how these programs directly affect services to older adults, veterans, and residents with disabilities. Monitor policy and legislative developments and educate leaders, County Commissions, and Advisory Councils on the impacts to residents. Develop policy positions, testimony, and comments on federal, state, and local legislation. Represent Milwaukee County on state and regional transportation committees and task forces including the NEMT Transportation Advisory Council, GCPD Transportation Committee, WisDOT Non-Driver Task Force, and regional Wisconsin Association of Mobility Managers.
• Meet with vendor representatives and manage existing transportation services and contracts, including the Older Adult Transportation Service (OATS), Volunteer Driver Program, and center specific transportation programs. Update the OATS Rider Guide. Supervise Administrative Assistant regarding program enrollment, data collection, and responses to rider complaints. Develop program guidelines and transportation options responsive to need. Work collaboratively with MCDOT and MCTS in coordinating existing transportation services. Review monthly reports (programmatic and fiscal) from transportation vendors and submit required federal and state grant reports. Compile and report service data and use to improve services.
• Provide educational materials, technical expertise, and training to the Aging and Disability Resource Center staff related to transportation issues, programs, and options. Explore creation of one-step transportation call center with MCTS and regional partners to disseminate information on all travel modes and to manage eligibility requirements for residents.
• Coordinates transportation needs assessment among residents for the Area Aging Plan, ADRC plan, Disabilities Services Division plan, and Milwaukee County comprehensive transportation coordination plan.
• Develop training, educational programs, and materials for County residents, including older adults, veterans, and people with disabilities regarding public and alternative transportation options available in their communities. Maintain a comprehensive directory of transportation options in Milwaukee County. In collaboration with Mobility Managers at MCTS provide public forums and informational programs on transportation options for residents.
• Perform all other duties as assigned.

Minimum Education & Years of Experience Required:

• Must be a current resident of the State of Wisconsin
• Must possess a valid Wisconsin driver license.
• Bachelor’s Degree or higher in Public Administration, Urban Planning, Economics or in a closely related field is required. Master’s degree is preferred.
• At least one (1) year work experience in transportation coordination, administering public policy, or in a social work service coordination role.
• Intermediate knowledge in the use of a personal computer and Microsoft Office software (e.g., Word, Excel, PowerPoint)
• Intermediate experience with data management and online interface systems
• Intermediate experience with Logistics/GIS software systems
• Basic experience with Grant/Case Management systems
• Ability to lift/carry up to 10lbs and push/pull up to 15lbs as needed.

Knowledge, Skills, and Abilities: Read, analyze, and interpret safety rules, operating/maintenance instructions and procedure manuals, scientific/technical journals and procedures, government regulations, financial and legal documents. Perform within difficult or complex working conditions or situations not easily evaluated; decisions require considerable judgment, initiative, and ingenuity in areas where there is little precedent. Ability to work effectively and harmoniously with others; demonstrated interpersonal skills showing an ability and sensitivity to working with and engaging a variety of different people and stakeholders; knowledge of community resources in the area of health and social services and the ability to utilize them effectively; attention to detail, accuracy, and excellent organization skills while working in a team environment; ability to build community partnerships within diverse communities; excellent verbal and written communication skills including, proofing, grammar, spelling, text editing, and writing; ability to communicate with the large and small groups including presentation skills in a public forum; must have the ability to liaise with individuals from both public and private organizations.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Apply here