MCTS Launches On-Demand Paratransit Pilot Program in Milwaukee County

August 22, 2024 10:25 AM CDT

By: Stuart J. Wattles

MILWAUKEE, Wis (WAUK) — Milwaukee County Transit System (MCTS) is set to launch a new pilot program called Transit Plus Same Day, offering on-demand rides for those eligible starting September 1, 2024.

The year-long pilot, powered by Via, aims to provide last-minute transportation for health and employment needs that couldn’t be scheduled in advance. The service will operate seven days a week within Milwaukee County, with ride requests accepted from 7 a.m. to 5:59 p.m.

Fares are set at $10 for one-way trips, with personal care attendants riding free and companions allowed for an additional $10. Riders must present their Transit Plus ID upon boarding.

MCTS officials emphasize that the program is not intended as a backup for regular Transit Plus vans. Participants must sign an agreement acknowledging the program’s purpose and limitations.

Enrollment will be phased-in to manage demand, with those interested required to submit a form. Forms can be returned in-person, by mail, email, or through an online portal.

The pilot’s duration is set for one year or until funding runs out. MCTS plans to adjust qualifications throughout the program to optimize service.

For more information or to enroll, people can visit the MCTS website.