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Transit Operations Manager

10 Aug 2023 2:10 PM | WIPTA Admin (Administrator)

Summary of Job

Under general direction, this position plans, organizes, oversees, coordinates, and manages the staff and activities of the Transit Operations Division; manages the day-to-day delivery of public transportation services for fixed route, on-demand, paratransit and microtransit services; manages the effective use of Division resources to improve organizational productivity and customer service; provides complex and responsible support to Deputy Community Development Director in areas of expertise; and performs related work as required.

The duties described below are indicative of what a Transit Operations Manager might be asked to perform. Other duties may be assigned.

Essential Duties & Responsibilities

Essential Duties are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it. Employees are responsible for all other duties as assigned.

  1. Plans, manages, and oversees the daily functions, operations, and activities of transit operations, including the day-to-day delivery of public transportation services for fixed route, on-demand, para-transit, and microtransit services.
  2. Responsible for ensuring the effective and safe operation and maintenance of vehicles, equipment, and facilities including bus stop signs and shelters.
  3. Participates in the development and implementation of goals, objectives, policies, and priorities for the Division; recommends within Division policy, appropriate service and staffing levels; recommends and administers policies and procedures.
  4. Contributes to the development, administration, and oversight of the Division budget; determines funding needed for staffing, equipment, materials, and supplies; ensures compliance with budgeted funding as requested.
  5. Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative and support systems, and internal reporting relationships; identifies opportunities and makes recommendations for improvement.
  6. Negotiates, administers, monitors and interprets contracts with vendors and outside consultants.
  7. Participates in the selection of, trains, motivates, and evaluates Transit personnel; works with employees to correct deficiencies; recommends, implements, and overseas discipline and termination procedures.
  8. Assists with opening and closing supervisor duties when needed; provides route coverage during periods of staff shortages.
  9. Manages and oversees fixed route operator scheduling, timekeeping, and Transit related software.
  10. Assists in preparation and presentation of staff and agenda reports and other necessary correspondence related to assigned activities and services, as assigned; may present reports to various commissions, committees, and boards.
  11. Assists with development of a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
  12. Serves as a liaison for assigned functions with other Departments, Divisions, and outside agencies; provides staff support to commissions, committees, and task forces, as necessary.
  13. Attends and participates in professional group meetings; stays abreast of new trends and innovations in public transportation service delivery and planning; researches emerging products and enhancements and their applicability to the needs of the community and Beloit Transit System.
  14. Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
  15. Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
  16. Directs the establishment and maintenance of working and official Division files.
  17. Ensures compliance with mandated safety rules, regulations, and protocols, including civil rights, OSHA, and ADA.
  18. Other duties, as assigned.


In evaluating candidates for this position, the City may consider a combination of education, training and experience which provides the necessary knowledge, skills and abilities to perform the duties of the position.


  1. High school diploma or equivalent.
  2. Associate’s Degree from an accredited college or university in business, planning, transportation or a related field is preferred.
  3. Five to seven years of progressively responsible supervisory experience with experience in oversight and/or supervision of public transit or other transportation scheduling.
  4. Other combinations of training and/or experience which can be demonstrated to result in the possession of the knowledge, skills and abilities necessary to perform the duties of this position will also be considered.


  1. A Commercial Driver's License (CDL) with appropriate endorsements for operation of a transit vehicle and satisfactory driving record.
  2. Ability to obtain certification or successfully complete training provided by industry partners, such as insurance carriers, Wisconsin Department of Transportation, National Transit Institute, Federal Transit Administration, Transportation Safety Institute, etc.

Job Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required at the time of hire or for continuation of employment and are considered essential for the successful performance of this position.

  1. Thorough knowledge of the full range of supervisory principles and practices and personnel management.
  2. Thorough knowledge of and ability to use computer software applicable to the duties of the position.
  3. Thorough knowledge of related occupational hazards and safety precautions and requirements.
  4. Ability to plan, direct, assign, oversee, and evaluate the work of a moderately large team.
  5. Ability to maintain time, cost, and other pertinent records and to prepare statistical reports including budgetary analysis
  6. Ability to facilitate a team atmosphere throughout the Division.
  7. Ability to establish and maintain effective working relationships with employees, supervisors, and the general public.
  8. Ability to obtain industry-related certifications in transit planning, accident investigation, and operations supervision.
  9. Ability to provide truthful, forthright, and complete information when voluntarily answering questions or providing information or when compelled to answer questions or providing information.
  10. Ability to maintain regular and predictable attendance and punctuality.


  1. Ability to make decisions in all types of situations, while exercising sound judgment, particularly during emergency conditions.
  2. Ability to establish and maintain an effective working relationship with elected and appointed officials, staff, other government agencies, service and community organizations, private businesses, and the general public.


  1. Ability to communicate effectively, both verbally and in writing.
  2. Ability to follow oral and written directions.
  3. Ability to communicate effectively with elected officials, staff, and the public.


  1. Ability to perform basic math skills including functions like addition, subtraction, multiplication and division in all units of measurement, using whole numbers, common fractions, and decimals.
  2. Ability to perform basic analysis including development of statistics and budgetary analysis.
  3. Ability to develop and manage municipal budgets and accounts with an understanding of municipal and fund accounting.


  1. Computer and peripheral equipment.
  2. Computer software programs, including word processing, spreadsheet, publication and presentation software as well as software used in the Beloit Transit System.
  3. Standard office equipment, including printers, telephone, fax machine, calculator and copy machine.
  4. The tools and equipment required of bus drivers when acting in the capacity of a bus driver.


The physical demands and work environment described is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. While performing the duties of this job, the employee is required to stand, sit, walk, talk or hear. The employee is occasionally required to use hands to finger, handle, feel, or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl, as well as push, pull, or lift objects.
  2. This position is exposed to repetitive activities including performing the same physically demanding activity multiple times.
  3. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision; depth perception; and the ability to adjust focus.


  1. Indoor/outdoor environment subject to changing temperatures and weather conditions.
  2. May be exposed to heights, loud noises, fumes, dust, dirt, oil/grease, pollen and other odors.
  3. Work in direct contact with the public and other city staff.
  4. Ready to drive a bus when called upon.
  5. Working with or around machinery with moving parts.
  6. There is frequently a time pressure place on this position including rushed jobs, urgent deadlines and other similar time pressures.
  7. Frequently works in an environment with distractions including telephone calls, visits from members of the public and other employees and disturbances.
  8. Occasionally deals with unpleasant social situations including the necessity of dealing with an irate or disturbed individual.
  9. The schedule for this position may involve some work in the evenings and weekends.

Other Requirements


In an effort to provide for continuity of government under Chapter 323 of the Wisconsin Statutes and § 1.11 of the City of Beloit Code of General Ordinances, this position may be required to provide support for the City of Beloit Emergency Operation Center or other City departments during declared states of emergency. This may require an altered work schedule or duties during the declared emergency.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or other working conditions associated with this job position. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job, work schedule and/or require that other or different tasks be performed at its discretion or as circumstances change (e.g., emergencies, changes in personnel, workloads, rushed jobs, or technological developments).

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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Wisconsin Public Transportation Association

1502 W Broadway, Suite 102

Madison, WI 53713

(224) 357-6748

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