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Transit Assistant Schedule Planner

5 Feb 2024 3:34 PM | WIPTA Admin (Administrator)

Transit Assistant Schedule Planner description image

Would you like to help make Metro run? It is an exciting time at Metro Transit with the implementation of bus rapid transit (BRT), new fare technology, and transitioning to an electric fleet. Join the team as the Transit Assistant Schedule Planner.

This is responsible technical and administrative support work assisting the Transit Schedule Planner involving the collection, entry, summary, and analysis of transit data. This position has primary responsibility for scheduling and coordinating school year service for the Madison Metropolitan School District, as well as developing driver assignments for that service. This position includes significant clerical duties. The work is performed under the general direction of the Transit Schedule Planner. 


To view the questions, click on the supplemental question tab OR view the bottom section of the job bulletin.

Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!

Examples of Duties and Responsibilities

Data Collection and Analysis

  • Collect passenger counts and related data
  • Edit ridership data in relevant databases
  • Collect data such as arrival times, boardings, alightings, etc. 
  • Interview drivers and passengers as needed and enter survey data by computer
  • Collect field and office data relative to peak load, route performance detours, service requests, etc. Prepare related reports as necessary.
  • Coordinate collection and analysis of data for scheduling and management requests. 
  • Develop reporting systems. 

Scheduling Activities

  • Develop and implement changes to school routes
  • Assemble schedule into driver assignments
  • Schedule "extra board" weekly pick in accordance with labor contract provisions
  • Design, post and monitor the weekly pick information
  • Recommend route detours and alternative routes and/or comment on proposed plans

Coordination Activities

  • Incorporate driver and rider complaints/suggestions into decision-making
  • Provide supervisors with information about changes and problems
  • Participate on teams and attend meetings involving transit planning and operations

Additional Duties

  • Provide assistance to Transit Schedule Planner in operating/maintaining computerized schedule and driver assignment programs
  • Develop alternate routes, run times and calculate or determine actual mileage
  • Coordinate driving and timing of new routes
  • Assist with on-going and special scheduling projects/activities
  • Collect and report operational data relative to safety, maintenance, finance, personnel and other aspects of transit operators
  • Perform and/or assist with field surveys and planning studies
  • Ride with operators to time routes
  • Assist with or design and post and monitor general pick information
  • Track and report charter bus exceptions

Perform other duties as assigned.

Minimum Qualifications

Two (2) years of experience in transportation, logistics, scheduling, employee scheduling, data, statistics or related experience; which includes computer experience related to the position (spreadsheet and/or scheduling software experience).


A Bachelor's Degree in Civil Technology, Math, Statistics, Urban Planning, Applied Engineering, Logistics or related field can be substituted for the experience.

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

Special Requirements

Ability to meet the travel requirements of the position.
Physical Requirements:
This employee will be expected to spend a majority of time in an office operating a computer and telephone. This employee will be required to travel to various locations in the City of Madison to attend meetings, to check bus routes, and to conduct passenger counts. 

This position is an on-site position, not a telework position.

There are certain times of year when vacation cannot be approved due to contractually related deadlines. 

Apply here!

Wisconsin Public Transportation Association

1502 W Broadway, Suite 102

Monona, WI 53713

(224) 357-6748

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