The City of Fond du Lac, Wisconsin, is a beautiful and thriving community of 44,678 located at the foot of  Lake Winnebago. Fond du Lac is a great place to live and work and its recreational opportunities are  second-to-none. In addition, Fond du Lac is only an hour away from Green Bay, Milwaukee, and Madison  and all those communities have to offer.  

The City of Fond du Lac is accepting submissions for the position of Assistant Transit Manager. This full time position reports directly to the Transit Manager and will provide a variety of support tasks to the  Transit Manager, including overseeing all Transit operations in the absence of the Transit Manager. 

Essential Duties and Responsibilities 

Works with the Transit Manager to determine the goals and needs of the division to meet  requirements established by the City Council and Administration; implements programs and  solutions necessary to attain these goals. 

Exemplify and convey all relevant City, Department, Division, and Office goals and direction to  employees to ensure that service delivery and performance meet expected levels of safety,  customer satisfaction, and completeness; ensures that all activities and requirements are performed  on time and to established standards 

Accountability for annual federal database reporting. (National Transit Database)  Assist Transit Manager with reports and projects including state, federal, and capital improvements.  These reports include but are not limited to federal triennials, safety system management, and  Public Transit Agency Safety Plan.  

Assist the Transit Manager with the administration and oversight of transit service contracts and  special fare programs; supervises administration of off-site and commercial sales of transit fare  media through community and institutional outlets. 

Provide excellent customer service via phone, email, and in-person to include addressing customer  complaints in a timely and appropriate manner and relaying calls/referring callers as appropriate Ensure driver attendance each day and perform dispatching duties for fixed route operations. Supervise fixed route operations and provide leadership to drivers. 

Maintain driver scheduling and time off requests.  

Handle off-hour radio and telephone communication such as filling shifts due to illness and being on call after normal business/office hours. 

Assist Transit Manager with employee training. 

Physically respond to accidents involving transit vehicles.  

Assist the Transit Manager with the administration of employee labor contracts, including hearing  and processing of employee complaints and grievances 

Perform other special projects and duties as assigned or required during regular and non-business  hours 

Requirements  

• Bachelor’s degree is required; or any combination of education and experience providing equivalent  knowledge, skills, and abilities. 
• A minimum of two years of supervisory experience is preferred. 
• Have and maintain a valid state-issued driver’s license; a good driving record is required. Knowledge of general office procedures and practices including experience in Microsoft Word,  Excel, Outlook – ability to learn additional computer programs as needed 
• Superior oral and written communications skills; ability to establish and maintain effective working  relationships with city officials, fellow employees and the public 
• Ability to perform assigned duties with minimum supervision 
• Ability to act independently and confidently in situations of stress 
• Knowledge of Public Transportation Operations is preferred, with additional training or experience in  FTA compliant procurement practices a plus.

Benefits: We offer a comprehensive benefit package including health, life, dental, and vision insurance;  long-term disability; 457 and Roth retirement plans; and participation in the Wisconsin Retirement System.  This continues to be one of the best-funded public employee retirement systems in the country. The  financial strength of the WRS is attributable to its unique plan design, funding discipline, strong governance,  and the effective investment strategies of the State of Wisconsin Investment Board. Relocation and  Educational Assistance is also available. https://www.fdl.wi.gov/hr/employee-resources/benefits/. 

Paid Time Off: We offer a generous paid time off package including compensatory time in lieu of overtime,  9 standard holidays, 5 floating holidays, sick leave (8 hours/month); and vacation based on longevity. 

Salary Range: 

We offer a competitive compensation package ($27.92 - $31.91/hour) based upon knowledge, skills, and  abilities with potential to receive additional step increases based on meeting and/or exceeding  goals/expectations; annual COLA and step increases pending City Council approval of budgets; and future  promotional opportunities in alignment with succession and career path. 

If you are interested in this excellent opportunity, please submit a City application found at  https://www.fdl.wi.gov/hr/job-opportunities/, or a detailed resume and cover letter describing your interest  and experience as it relates directly to this position to Jackie Braatz.  

Submissions reviewed upon receipt. 

 Equal Opportunity Employer