Mobility Manager

4 Oct 2021 7:49 AM | Ann Smith (Administrator)

Milwaukee, WI, USA Req #98

 Friday, October 1, 2021

Department: Paratransit

FLSA Status:   Exempt - Non-Represented


Ensures that seniors and individuals with disabilities are able use the agency's services to fully participate in their communities.


  • Coordinates outreach presentations at schools, senior housing complexes and other community locations to provide information on available transportation options.
  • Makes presentations and supplies educational materials to promote transit use to care managers, senior citizens and persons with disabilities.
  • Manages MCTS’ Travel Training program/assist with Travel Training activities when needed.
  • Schedules, organizes, creates material and presents Americans with Disabilities Act (ADA) Sensitivity Training to all new MCTS bus operators.
  • Composes Section 5310 Grant Applications, creates annual budget, analyzes data and compiles periodic reports on grant activity.
  • Works with the Director of Paratransit to identify and prepare proposals for other grant opportunities that could be used to improve access to transit for seniors and persons with disabilities.
  • Represents MCTS as a member of the Wisconsin Association of Mobility Managers and participates in other local transit accessibility efforts.
  • Acts as a resource to assist Transit Plus clients in planning trips outside of service area.
  • Identifies and removes barriers to accessing fixed route buses and explores technology/tools to assist passengers.
  • Performs other duties as required


  • Bachelor's Degree in human services, transportation, urban planning, public administration or related field required.
  • Three (3) years’ experience related to developing transportation service programs for persons with disabilities or older adults required.
  • Supervisory and management experience required.
  • Experience in public transportation or similar government structure required. Mobility Manager certification preferred.


  • Knowledge of federal, state, and local laws and regulations.
  • Knowledge of company-wide work policies and practices.
  • Knowledge of FTA (Federal Transit Administration), ADA (Americans with Disabilities Act) laws and related public transit operations, trends and needs.
  • Knowledge of MCTS operations.
  • Knowledge of fare collection procedures.
  • Knowledge of marketing principles.
  • Skilled in Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams).
  • Ability to learn and use a variety of software applications such as Oracle, Trapeze, Aira and the RideMCTS app.
  • Ability to develop and maintain effective and appropriate working relationships.
  • Ability to communicate effectively, both verbally and in writing.
  • Ability to work independently.
  • Ability to manage multiple tasks and meet deadlines.
  • Ability to work with people with disabilities and seniors. 


  • Work is frequently conducted in an office or similar indoor community environment relatively free from unpleasant environmental conditions or hazards. Incumbent is sometimes exposed to individuals who are hostile or irate and who may have communicable diseases. Outdoor environment and working in public language should be added.
  • Physical requirements are those described as sedentary work, which includes exerting ten (10) pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, push, pull or otherwise move objects, including the human body.


The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.


Milwaukee County Transit System is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age; protected veteran status, status as a qualified individual with a disability or any other characteristic protected by law.

Other details

  • Pay Type Salary
Apply Now

Proud Members of:

Powered by Wild Apricot Membership Software